The right of the User to withdraw the purchase made through the Online Store is acknowledged, and, therefore, if he or she is not satisfied, and provided that the nature of the acquired Product so permits, he or she can return the Product within a maximum period of fourteen (14) calendar days starting from the date of the delivery of the order to the address indicated by the Customer.
Through the Online Store by completing the online form attached to the return request.
The refund of the purchase amount, where appropriate, will be carried out using the same payment method with which the Product was purchased, after deducting the shipping and return costs which shall be borne by the Customer.
In any event, for the purpose of exercising the right to return goods, it is imperative that the Products be in perfect condition. The products should be returned in their original packaging together with the invoice. Before returning the Product, the Customer must ensure that the Product is duly protected and sealed so that it does not suffer any damages during shipping.
Should the product be defective, Three Stones P y D S.L shall take responsibility, to the extent in which it is possible, for replacing the product, at no expense to the Customer. Should, for availability reasons, the replacement of the product not be possible, a full refund of the purchase will be provided or change it for another product with the same valor.
